FAQs
Welcome to Bellavienne! Find answers to common questions about our lighting products, shipping, payments, returns, and customer support.
1. What products does Bellavienne offer?
We offer a selection of home lighting products, including Vanity Lights, Table Lamps, and Wall Sconces, to complement different spaces and interior styles.
2. Where does Bellavienne ship?
We currently focus on serving customers across the United States.
3. Is shipping free?
Yes! We offer free standard shipping on eligible orders within the United States.
4. How long does delivery take?
Our estimated delivery time is 4–9 business days, including 1–2 business days for order processing and 3–7 business days for transit. Delivery times may vary depending on location and carrier conditions.
5. How can I track my order?
Once your order ships, we will send you a tracking link by email. Please allow 24–48 hours for tracking updates to appear.
6. What payment methods do you accept?
We accept the following payment cards, subject to availability at checkout:
- Visa
- Mastercard
- Maestro
- American Express (Amex)
- Discover
- Diners Club
- JCB
- Visa Electron
7. Can I cancel or change my order?
Please contact us as soon as possible at info@bellavienne.shop. We will try to help, but changes and cancellations cannot be guaranteed once processing or shipping has begun.
8. What is your return policy?
Eligible items may be returned within 30 days of delivery, subject to our Return and Refund Policy. Products generally must be unused and in their original condition and packaging.
9. When will I receive my refund?
Approved refunds are generally processed within 10 business days and issued to the original payment method. Your bank or payment provider may require additional time to post the funds.
10. What if my item arrives damaged or incorrect?
Please contact us at info@bellavienne.shop with your order number, a description of the issue, and photos if possible. We will review the issue and help arrange an appropriate resolution.
11. How can I contact Bellavienne?
You can reach our customer support team using the details below.
- Email: info@bellavienne.shop
- Phone: +1 718-387-3400
- Address: 200 Bedford Ave, Brooklyn, NY 11249, United States
- Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
12. How can I choose the right lighting?
Explore our Vanity Lights, Table Lamps, and Wall Sconces collections to find lighting that suits your room, style, and needs. Please review individual product descriptions for specifications, dimensions, and installation requirements.
Still have questions?
We're happy to help! Contact Bellavienne at info@bellavienne.shop, and our team will assist you as soon as possible.
Thank you for shopping with Bellavienne!